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Hey! Thanks for coming to Wrightmed.com! Whether you're a visitor, a potential patient, a potential new member of our Wright Medical Center team...or you are just curious - we are happy you stopped by. Wright Medical Center has just gone through an extensive redo, from new spaces to new colors and we think we look pretty nice. We've also carpeted the entire facility and provided more means to privacy. We didn't fancy up the place for us - we did it because we heard from you - and you told us that you wanted a quiet, private, serene place to heal. Your comfort is one of our biggest concerns. When you leave the hospital or clinic or Wildflower Cafe or any other of our services, we want you to say "Wow, they are incredible!"
The WMC team is proud of how they go out of their way to make your trip to Wright Medical Center special. I'm sure you'll agree with me. (I'm really proud of these folks and this place - can you tell?)
Steve Simonin, CEO |
Take a tour of the Wright Medical Center facility by clicking here.
Our Mission:
Wright Medical Center is committed to providing an exceptional healthcare experience.
Our Values:
Wright Medical Center's core values of attitude, respect, communication, ownership, and accountability are defined by our Standards of Behavior (see Join Our Team page to view Standards).
Our Vision:
Wright Medical Center's vision is to challenge ourselves to consistently exceed expectations by providing the best healthcare based on a balanced pillar approach encompassing service, quality, finance, people, and growth. Through teamwork, increased profitability, targeted growth, and strong leadership, we will create a medical center that will be the new standard thus achieving the highest level of satisfaction for customers, providers, and employees.
HistoryIn the late 1940's the idea of a new modern hospital for Clarion and the surrounding communities took root. After a tortuous and deeply emotional debate according to the Wright County Monitor, the idea became a reality when sufficient funds were present to hire an architect. Plans were designed, a site was donated and the hospital we knew then as Community Memorial Hospital was built. An editorial in the Monitor at the time stated this about the original building: To say that Clarion's hospital is one of the finest structures we have ever seen is a gross understatement. The people of Clarion were obviously impressed with the new structure. Since that time, the hospital has had several more major additions and renovations that were completed in 1962, 1966, 1972, 1982, 1992 and most recently in 1997 when Project Healthcare was completed and the new 9 bed wing became a reality. Community Memorial Hospital admitted its first patient on November 29, 1951. That was almost 52 years ago. And my how they have grown since then.
Ten years ago the Meadows were built and celebrated their 10 year anniversary on July 2, 2003. The Meadows independent retirement community was developed to meet the needs of the elderly residents of the community. Bob and Jane Davison donated the land where the Meadows is built and played an instrumental role in the kickoff of the idea. There were 4 Bobs who played a large role in the success of the Meadows. Bob Davison, who donated the land with his wife, Jane; Bob Kay, who brought the idea of an independent retirement facility to Clarion and then did much of the research on the project and Bob Eaton, who contributed many excellent design ideas and Bob Orcutt. After all this planning, the Meadows became a reality in 1993.
Service Excellence at Wright Medical CenterWright Medical Center began a journey with a "Service Excellence" initiative in June of 2001 and has experienced tremendous improvements in patient, employee and physician satisfaction since. This commitment began at Wright Medical Center with a Board of Directors and a CEO that believed that we were a good medical center, but wanted to raise the bar to become a great medical center. We have persistently followed the advice of the "Studer Group", which is a consulting firm that specializes in assisting medical centers in achieving "Operational Excellence". According to Quint Studer "Operational Excellence" is defined as the relentless drive to reach extraordinary results through a combination of service excellence, leadership development and accountability systems. Quint Studer, founder of the Studer Group took a hospital in Chicago that was suffering with horrible patient satisfaction scores (under 10%) to a hospital with great patient satisfaction scores (99%). He then went to Pensacola, Florida and obtained the same results. After proving his ideas worked, he took his "show on the road" and now has a very successful business teaching other medical facilities some very prescriptive "to do's" that improve health care for everyone. The Studer Group also recommends a balanced pillar approach. The five pillars are Quality, People, Growth, Financial and Service. A culture of service and operational excellence attracts and retains talented staff, is financially stable, has excellent clinical outcomes, is growing, is full of employee generated ideas for improvement and maintains patient, employee, and physician satisfaction at high levels.
Wright Medical Center has a fantastic staff of professionals that have embraced the vision and realize that mediocrity is not accepted at Wright Medical Center. The staff at Wright Medical Center does rewarding work and daily "Make a Difference" in the lives of the patients and families they touch. The staff at Wright Medical Center strives to have our customers leave saying "Wow! I could not have received care like this anywhere else! Those people really cared about me!".
Please continue to offer your feedback to Wright Medical Center. When you offer us positive feedback we share it with everyone so that they know that you have appreciated their extra efforts. We also know that we still have a lot of work to do! If we do not meet your expectations please let us know so that we can follow up on improvement! Contact Us
One of our favorite quotes- "The task of medicine is to cure sometimes, relieve often and to care always." Ambrose Pare' 1517-1590. |
